28 CFR Part 35 · Subpart A — General
§ 35.107 Designation of responsible employee and adoption of grievance procedures
Last updated June 11, 2026
Requires 50+ employee entities to designate an ADA Coordinator and adopt a written grievance procedure.
In Plain Language
Public entities with 50 or more employees must designate at least one person to coordinate ADA compliance. This is the ADA Coordinator. They must also adopt and publish a grievance procedure that allows people to file complaints about Title II violations. These are not optional for covered entities. They are baseline infrastructure requirements. The ADA Coordinator is responsible for ensuring the entity's compliance and serving as the point of contact for disability-related concerns.
This summary is educational, not legal advice. The official text below controls.
Official Regulatory Text — 28 CFR § 35.107
Verbatim from 28 CFR Part 35, current through June 9, 2026.
(a) Designation of responsible employee. A public entity that employs 50 or more persons shall designate at least one employee to coordinate its efforts to comply with and carry out its responsibilities under this part, including any investigation of any complaint communicated to it alleging its noncompliance with this part or alleging any actions that would be prohibited by this part. The public entity shall make available to all interested individuals the name, office address, and telephone number of the employee or employees designated pursuant to this paragraph.
(b) Complaint procedure. A public entity that employs 50 or more persons shall adopt and publish grievance procedures providing for prompt and equitable resolution of complaints alleging any action that would be prohibited by this part.
What § 35.107 Means in Practice
- Entities with 50+ employees must designate an ADA Coordinator and make their contact information public
- The ADA Coordinator's name, position, and contact details must be available to any interested person
- An adopted, written grievance procedure is required for 50+ employee entities
- The grievance procedure must allow individuals to raise complaints and receive a response
- Free templates available at TitleII.org
Common Questions
Can the ADA Coordinator role be assigned to an existing staff member?
Yes. It does not need to be a dedicated full-time position, but the designated person must have sufficient authority and time to fulfill the responsibilities.
What must our grievance procedure include?
At minimum: how to file a complaint, who receives it, the investigation timeline, how the entity will respond, and the appeal process. Free template available at TitleII.org.
Does § 35.107 apply to your entity?
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Prefer to talk it through? Call the Title II Line: (608) 960-8830